This policy explains how Dual Atom Technologies (“Dual Atom”, “we”, “us”) handles personal information when you visit dualatom.com, contact us, use Relief Manager or TeacherSync, or use any mobile application we publish. We follow the principles of Sri Lanka's Personal Data Protection Act, No. 9 of 2022, and handle data with the same care for clients in other countries.
Who we are
Dual Atom Technologies is a web design, software and digital media company based in Sri Lanka. For any privacy question or request, email info@dualatom.com.
Information we collect
- When you contact us. The forms on this website do not send data to our servers. They open your own email app or WhatsApp with your message filled in. We receive only what you choose to send, usually your name, email address, phone number, organisation and project details.
- When you use Relief Manager. A subscribing school provides staff names, attendance book numbers, timetables, absence records and phone numbers so the system can allocate relief periods and send notifications.
- When teachers use TeacherSync. The app shows a teacher their timetable and relief duties from their school's Relief Manager account. It uses the same school data described below.
- When you use our other mobile apps. Each app's store listing and in-app notice describes exactly what that app collects. We collect only what the app needs to work.
- Technical data. Our web host keeps standard server logs (IP address, browser type, pages requested and time) for security and troubleshooting.
- Analytics. This website uses Google Analytics 4 to understand how visitors use it, such as pages viewed, device type and approximate location. Google Analytics sets cookies for this. We do not use it for advertising, and you can block it with your browser's privacy settings or Google's opt-out add-on.
How we use information
- To reply to enquiries, prepare quotes and deliver the work you request.
- To run Relief Manager and TeacherSync for subscribing schools, including WhatsApp and SMS notifications to teachers.
- To keep our services secure and working properly.
- To meet legal and accounting obligations.
We do not sell personal information, and we do not use it for advertising.
Relief Manager school data
For Relief Manager, the school decides what data is entered and why, and we process it on the school's behalf. School data is used only to provide the service, is hosted on secure cloud infrastructure with automated backups, and can be exported by the school at any time as an .sql snapshot. When a licence ends, we delete the school's data within 90 days unless the school asks us to keep it longer or the law requires otherwise.
Third-party services
This website uses Google Analytics, so Google receives your IP address and basic browser information. Messages sent through WhatsApp, email, LinkedIn or Facebook are handled under those providers' own privacy policies. Relief Manager uses messaging providers to deliver WhatsApp and SMS alerts.
How long we keep information
Enquiry correspondence is kept for as long as needed to respond and for a reasonable period afterwards for record keeping. Client and invoice records are kept as long as accounting law requires.
Your rights
You can ask to see, correct or delete personal information we hold about you, or object to how we use it. Email info@dualatom.com and we will respond within 30 days. Teachers whose details are held in Relief Manager should first contact their school, which manages that data.
Children
Our services are intended for adults and institutions. Relief Manager stores staff information, not student records.
Security
We use encrypted connections (HTTPS), access controls and regular backups to protect information. No system is perfectly secure, and we will notify affected clients promptly if a breach affects their data.
Changes to this policy
We may update this policy as our services change. The date at the top of this page shows the latest revision.